Question 1

I have pressed 'Start loop', but nothing is showing in the producer window

Accepted Answer

Check that the correct details have been added to the encoder.
If necessary, stop and start the encoder again, especially if the encoder was started before AccessLOOP was started. 
In StreamYard, this will mean clicking ‘Edit’ in the top right and click on the AccessLOOP destination to remove it. “Save changes” and then click ‘Edit’ again and re-select the AccessLOOP destination and “Save Changes”

Question 2

The writer is writing, but nothing is appearing onscreen

Accepted Answer

Things to check
1. Have you toggled the captions on prior to starting the Loop?
2. Does the writer have a StreamText account? (if not, they can create a free account here https://admin.streamtext.net/organizations/start(https://admin.streamtext.net/organizations/start)
3. Has the writer been invited with the email address associated with their StreamText account?
4. Have they set their default parsing format? They can set it on their account from this link https://admin.streamtext.net/profile/edit(https://admin.streamtext.net/profile/edit)
5. Is their StreamText connector on, and have they pressed the green ‘Connect and Write’ button.
6. Is the writer booked on any other StreamText events?

For more information on using the StreamText connector, please refer to https://streamtext.zendesk.com/hc/en-us/articles/210923083-Installing-Updating-and-using-the-StreamText-Net-Connector(https://streamtext.zendesk.com/hc/en-us/articles/210923083-Installing-Updating-and-using-the-StreamText-Net-Connector)

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