Support

How Do I Use AccessLoop

This page will provide you with the information that you need to know to ensure a successful accessible virtual event with captions and sign language

How To Guides

How do I join an event?

Provide the producer with your Streamtext email then you will receive an invite from the producer of your event. Read through the instructions in the body of the email to make sure are ready to work on AccessLOOP and click ‘Join event’.
How do I connect my writing software to AccessLOOP?

AccessLOOP has Streamtext built in, so you need to have a Streamtext account to work with AccessLOOP. Set up your writing software as normal for working on Streamtext. Make sure your Streamtext Connector is connected with two green ticks. Check your default parsing is set up in your profile here. If this isn’t set up correctly you won’t be able to caption on AccessLOOP.
How do I set up a StreamText account?

Download Streamtext Connector: https://streamtext.zendesk.com/hc/en-us/articles/210923083-Installing-Updating-and-using-the-StreamText-Net-Connector Open an account: https://admin.streamtext.net/organizations/start Set your default parsing format: https://streamtext.zendesk.com/hc/en-us/articles/360027933671-Setting-your-default-parsing-format
How do I handover to my colleague?

Select the Captioning dropdown. Click the toggle. Recommended settings are two lines and large. Click on ‘Invite captioner’ and add their name and their email address which is registered with their StreamText account. You can now choose between ‘closed captions’ and ‘open captions’. We would recommend testing the platform first with a captioner if using closed captions.

How do I join an event?

Provide the producer with your Streamtext email then you will receive an invite from the producer of your event. Read through the instructions in the body of the email to make sure are ready to work on AccessLOOP and click ‘Join event’.
How do I connect my writing software to AccessLOOP?

AccessLOOP has Streamtext built in, so you need to have a Streamtext account to work with AccessLOOP. Set up your writing software as normal for working on Streamtext. Make sure your Streamtext Connector is connected with two green ticks. Check your default parsing is set up in your profile here. If this isn’t set up correctly you won’t be able to caption on AccessLOOP.
How do I set up a StreamText account?

Download Streamtext Connector: https://streamtext.zendesk.com/hc/en-us/articles/210923083-Installing-Updating-and-using-the-StreamText-Net-Connector Open an account: https://admin.streamtext.net/organizations/start Set your default parsing format: https://streamtext.zendesk.com/hc/en-us/articles/360027933671-Setting-your-default-parsing-format
How do I handover to my colleague?

Select the Captioning dropdown. Click the toggle. Recommended settings are two lines and large. Click on ‘Invite captioner’ and add their name and their email address which is registered with their StreamText account. You can now choose between ‘closed captions’ and ‘open captions’. We would recommend testing the platform first with a captioner if using closed captions.

How do I join an event?

Provide the producer with your Streamtext email then you will receive an invite from the producer of your event. Read through the instructions in the body of the email to make sure are ready to work on AccessLOOP and click ‘Join event’.
How do I connect my writing software to AccessLOOP?

AccessLOOP has Streamtext built in, so you need to have a Streamtext account to work with AccessLOOP. Set up your writing software as normal for working on Streamtext. Make sure your Streamtext Connector is connected with two green ticks. Check your default parsing is set up in your profile here. If this isn’t set up correctly you won’t be able to caption on AccessLOOP.
How do I set up a StreamText account?

Download Streamtext Connector: https://streamtext.zendesk.com/hc/en-us/articles/210923083-Installing-Updating-and-using-the-StreamText-Net-Connector Open an account: https://admin.streamtext.net/organizations/start Set your default parsing format: https://streamtext.zendesk.com/hc/en-us/articles/360027933671-Setting-your-default-parsing-format
How do I handover to my colleague?

Select the Captioning dropdown. Click the toggle. Recommended settings are two lines and large. Click on ‘Invite captioner’ and add their name and their email address which is registered with their StreamText account. You can now choose between ‘closed captions’ and ‘open captions’. We would recommend testing the platform first with a captioner if using closed captions.

TROUBLESHOOTING

How do I join an event?

Provide the producer with your Streamtext email then you will receive an invite from the producer of your event. Read through the instructions in the body of the email to make sure are ready to work on AccessLOOP and click ‘Join event’.
How do I connect my writing software to AccessLOOP?

AccessLOOP has Streamtext built in, so you need to have a Streamtext account to work with AccessLOOP. Set up your writing software as normal for working on Streamtext. Make sure your Streamtext Connector is connected with two green ticks. Check your default parsing is set up in your profile here. If this isn’t set up correctly you won’t be able to caption on AccessLOOP.
How do I set up a StreamText account?

Download Streamtext Connector: https://streamtext.zendesk.com/hc/en-us/articles/210923083-Installing-Updating-and-using-the-StreamText-Net-Connector Open an account: https://admin.streamtext.net/organizations/start Set your default parsing format: https://streamtext.zendesk.com/hc/en-us/articles/360027933671-Setting-your-default-parsing-format
How do I handover to my colleague?

Select the Captioning dropdown. Click the toggle. Recommended settings are two lines and large. Click on ‘Invite captioner’ and add their name and their email address which is registered with their StreamText account. You can now choose between ‘closed captions’ and ‘open captions’. We would recommend testing the platform first with a captioner if using closed captions.

How do I join an event?

Provide the producer with your Streamtext email then you will receive an invite from the producer of your event. Read through the instructions in the body of the email to make sure are ready to work on AccessLOOP and click ‘Join event’.
How do I connect my writing software to AccessLOOP?

AccessLOOP has Streamtext built in, so you need to have a Streamtext account to work with AccessLOOP. Set up your writing software as normal for working on Streamtext. Make sure your Streamtext Connector is connected with two green ticks. Check your default parsing is set up in your profile here. If this isn’t set up correctly you won’t be able to caption on AccessLOOP.
How do I set up a StreamText account?

Download Streamtext Connector: https://streamtext.zendesk.com/hc/en-us/articles/210923083-Installing-Updating-and-using-the-StreamText-Net-Connector Open an account: https://admin.streamtext.net/organizations/start Set your default parsing format: https://streamtext.zendesk.com/hc/en-us/articles/360027933671-Setting-your-default-parsing-format
How do I handover to my colleague?

Select the Captioning dropdown. Click the toggle. Recommended settings are two lines and large. Click on ‘Invite captioner’ and add their name and their email address which is registered with their StreamText account. You can now choose between ‘closed captions’ and ‘open captions’. We would recommend testing the platform first with a captioner if using closed captions.

How do I join an event?

Provide the producer with your Streamtext email then you will receive an invite from the producer of your event. Read through the instructions in the body of the email to make sure are ready to work on AccessLOOP and click ‘Join event’.
How do I connect my writing software to AccessLOOP?

AccessLOOP has Streamtext built in, so you need to have a Streamtext account to work with AccessLOOP. Set up your writing software as normal for working on Streamtext. Make sure your Streamtext Connector is connected with two green ticks. Check your default parsing is set up in your profile here. If this isn’t set up correctly you won’t be able to caption on AccessLOOP.
How do I set up a StreamText account?

Download Streamtext Connector: https://streamtext.zendesk.com/hc/en-us/articles/210923083-Installing-Updating-and-using-the-StreamText-Net-Connector Open an account: https://admin.streamtext.net/organizations/start Set your default parsing format: https://streamtext.zendesk.com/hc/en-us/articles/360027933671-Setting-your-default-parsing-format
How do I handover to my colleague?

Select the Captioning dropdown. Click the toggle. Recommended settings are two lines and large. Click on ‘Invite captioner’ and add their name and their email address which is registered with their StreamText account. You can now choose between ‘closed captions’ and ‘open captions’. We would recommend testing the platform first with a captioner if using closed captions.

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